Kolkata: Bus charging extra fare? Call police control room
Times of India | 25 November 2021
KOLKATA: The Kolkata traffic police has asked bus passengers to call their control room number to report cases of buses charging excessive fares.
Complaints, where no tickets are issued or when conductors misbehave, can lead to suspension of licences for the driver. According to cops passengers can call these same contact numbers to report about app-cab and taxi drivers charging excess fare.
The police reply came following a video that went viral of a conductor on route 24A/1 (Mukundapur-Howrah) threatening a passenger who refused to pay an exhorbitant fare. Tamojit Seal also posted a video of a bus plying on the same route. “Bus route 24A/1 having bus registration number as per video (where the number is visible). Conductor making a fuss with passengers. Not only (is he) collecting more than RTO approved rates, but demanding higher than other conductors (on the same route or on routes covering the same areas). He is misbehaving also,” he tweeted.
“Please mail us the details (location,date,timing) at firstname.lastname@example.org, so that we can take action. Pls inform us on control room number (03322505096/22143644),” DCP (traffic) Arijit Sinha tweeted back.
Passengers are irked about the inconsistency in rates. “Often conductors on the same route are demanding different rates. What used to cost Rs 10 is now between Rs 15-20. At night conductors are even asking Rs 25-27 for a distance that officially has Rs 10 as its fare,” said Monotosh Sen, a resident of Patuli. Swapan Ghosh of Minibus Operators Coordination Committee stated that after a meeting all 52 routes have agreed on a common fare. Sources said fares are in the range of Rs 10,12,15, 18 and 20. Bus operators of Mukundapur said, “We are looking into the complaints. Action will be taken if required,” said a member of the Joint Council of Bus Syndicate.