KMC, NKDA get 900 plaints in week-long ‘report-garbage’ drive
Times of India | 4 June 2025
12 Kolkata: An overwhelming response marked KMC's and NKDA's week-long special cleanliness drive across the city and New Town, respectively, which ended on Tuesday. According to a KMC solid waste management department official, the civic body control room received 603 complaints from different neighbourhoods, of which 94.3% of cases were resolved. Similarly, NKDA resolved around 40-45 cases daily over the past week.In Kolkata, the highest number of complaints reached the civic headquarters from areas in and around Park Circus and the Tangra-Topsia belt, which fall under Borough 7 (138 complaints). The least number of complaints came from areas in the Cossipore-Dum Dum belt in Borough 2. Ward-wise, most complaints came from the Topsia-Tiljala-Picnic Garden areas that fall under Ward 66, followed by Hazra-Sarat Bose Road neighbourhoods in Ward 69, and Tangra neighbourhoods in Ward 59.A KMC solid waste management department official claimed most of the complaints were attended to within four hours. "We set up special teams in the boroughs to respond to the WhatsApp messages and clean up the mess in four hours," said a KMC SWM department senior official. Depending on the response from the citizens, such special drives may continue, said the civic official."Our team reached the spots as per complaints received, and the areas were cleaned up at the earliest. Several stretches of the drains and canals were also cleaned up," said an NKDA official.NKDA next plans to come up with dedicated helpline numbers to reach out to residents in matters of grievances about construction and demolition waste, especially in Action Area II and III, where mass construction activities are underway. "Residents will be able to lodge complaints on the dedicated numbers, and the construction and demolition waste will be collected and disposed of at the earliest," said an official.