CM’s pat to BSKs for serving people, creating milestone
The Statesman | 12 July 2025
Chief minister Mamata Banerjee today hailed the new milestone attained by the Bangla Sahayata Kendras (BSK) in service delivery transactions through e-wallet, as she took to her X handle to lavish praise on the service.
Miss Banerjee wrote: “Bangla Sahayata Kendras (BSKs) have reached a significant milestone, crossing Rs 1,000 crore in service delivery transactions through their e-wallet, within a short time.
“This milestone underscores the growing public trust in the BSK’s digital platform and highlights the efficiency and transparency of West Bengal’s digital public service delivery model.
“The BSKs facilitate thousands of departmental services daily, ranging from scholarships and certificates to health and housing services, all processed seamlessly through their digital infrastructure. This initiative is a testament to Digital Bangla in action actively empowering citizens, reducing accessibility barriers and fostering an inclusive governance model.
“The achievement is a result of the collective efforts of every BSK operator and the dedicated teams supporting them. My heartiest congratulations to all of them.”
The state government started Bangla Sahayata Kendras to help people apply for many government schemes and avail state services. But, 2023 onwards, the state government allowed BSKs to also do financial transactions. Through BSKs, people can now pay electricity and other bills, while also apply for many government schemes.